Our approach to quality is very simple. A product is of quality if it meets the customer's expectations to a higher degree than expected. It gives additional satisfaction from use and guarantees reliability for many years. Many customers simply define it as the joy of having a product.

That is why we implement proven solutions in our fireplaces, supporting them with our own innovations.

We carefully select suppliers for all raw materials and components of the fireplace without regard to price. We follow internal quality control procedures and react individually to all complaints. We constantly listen to our business partners and implement their product recommendations.

W HITZE wierzymy, że efektywne relacje biznesowe wymagają zaufania. Zaufanie z kolei ma korzenie w lojalności, która jest wypadkową wszystkich małych decyzji Zarządu oraz Pracowników Spółki HITZE. Dokładamy wszelkich starań, by tworzyć i realizować strategię pozwalającą rozwijać się równolegle obu stronom; producentowi i dystrybutorowi. Stawiamy na długoterminowe realizacje i jasne warunki współpracy.

HITZE's sales policy is based on the knowledge of local conditions of the heating industry and respect for existing distribution structures.

That is why our partners include both wholesalers with a leading sales position in a given country and small family fireplace companies.

We know very well that our job is to produce. We leave retail sales and installation services 100% to distributors. Without loyalty in this basic area we could not strengthen our business relations.