JAKOŚĆ, jako warunek
satysfakcji klienta

Our approach to quality is very simple. A product is of quality if it meets the customer's expectations to a higher degree than expected. It gives additional satisfaction from use and guarantees reliability for many years. Many customers simply define it as the joy of having a product.

That is why we implement proven solutions in our fireplaces, supporting them with our own innovations.

We carefully select suppliers for all raw materials and components of the fireplace without regard to price. We follow internal quality control procedures and react individually to all complaints. We constantly listen to our business partners and implement their product recommendations.
In the case of fireplace inserts and stoves, the factors we have influence on are:

Technical solutions applied

Materials used

Production process control

Control of finished product

Operational monitoring

Customer service as
an organisational priority

Mimo, iż skala produkcji kominków w firmie HITZE stale rośnie, niezmiennie stawiamy na bezpośrednie relacje z naszymi dystrybutorami w Polsce i na świecie. Planując procesy organizacyjne na pierwszym miejscu zawsze stawiamy jakość relacji. Priorytetem jest to, by być bliżej ludzi, którzy na co dzień współtworzą sukces marki HITZE.

Dołączając do grona dystrybutorów kominków HITZE otrzymasz dedykowanego Tobie opiekuna. 

Niby nic wielkiego, ale w przeprowadzonych badaniach satysfakcji klientów ten czynnik wskazano, jako jedną z naszych najmocniejszych stron.

Kominek, jako gorące serce domu sam z siebie zacieśnia więzi pośród gromadzących się wokół ognia domowników. Pozwala odnaleźć spokój danej chwili i pomaga ludziom być jeszcze bliżej siebie. Właśnie te wartości pielęgnujemy również w naszym biznesie.

Loyalty as
a guideline for strategy

W HITZE wierzymy, że efektywne relacje biznesowe wymagają zaufania. Zaufanie z kolei ma korzenie w lojalności, która jest wypadkową wszystkich małych decyzji Zarządu oraz Pracowników Spółki HITZE. Dokładamy wszelkich starań, by tworzyć i realizować strategię pozwalającą rozwijać się równolegle obu stronom; producentowi i dystrybutorowi. Stawiamy na długoterminowe realizacje i jasne warunki współpracy.

HITZE's sales policy is based on the knowledge of local conditions of the heating industry and respect for existing distribution structures.

That is why our partners include both wholesalers with a leading sales position in a given country and small family fireplace companies.

We know very well that our job is to produce. We leave retail sales and installation services 100% to distributors. Without loyalty in this basic area we could not strengthen our business relations.

Łukasz:

I started my fireplace business relatively recently, although in the renovation and construction industry we are the leader in our region. I chose Hitze fireplaces on the basis of the recommendations of my friends. I have no regrets. I will say more - I am impressed by the effectiveness of Hitze employees. I greet Mr Mariusz and Mr Kamil, who helped to create the most beautiful fireplace saloon in Częstochowa. Thanks!

Slavo:

As a large wholesaler of fireplaces, when selecting partners, we must be 100% sure of the quality of the fireplaces, good customer service and business loyalty. That is why we believe that cooperation with Hitze brand is a good decision. And we will not change it from 2015.

Alexander:

I have been working in the fireplace industry for over 25 years. I have been distributing many brands, including the most popular ones, which are based on low prices. Hitze fireplaces turned out to be a sales hit offering an ideal price/quality ratio. And as an exclusive distributor I have 100% influence and my own pricing policy in my country.

Alexander:

I have been working in the fireplace industry for over 25 years. I have been distributing many brands, including the most popular ones, which are based on low prices. Hitze fireplaces turned out to be a sales hit offering an ideal price/quality ratio. And as an exclusive distributor I have 100% influence and my own pricing policy in my country.

Slavo:

As a large wholesaler of fireplaces, when selecting partners, we must be 100% sure of the quality of the fireplaces, good customer service and business loyalty. That is why we believe that cooperation with Hitze brand is a good decision. And we will not change it from 2015.

Łukasz:

I started my fireplace business relatively recently, although in the renovation and construction industry we are the leader in our region. I chose Hitze fireplaces on the basis of the recommendations of my friends. I have no regrets. I will say more - I am impressed by the effectiveness of Hitze employees. I greet Mr Mariusz and Mr Kamil, who helped to create the most beautiful fireplace saloon in Częstochowa. Thanks!

Helpline:

Company data
Stalko spółka z ograniczoną
odpowiedzialnością spółka komandytowa

EU VAT 9482603545
REGON: 361379132
KRS: 0000836475

Contact:
Helpline:
+48 800 880 030

General questions:
export@hitze.pl

Address:
GENERAL:
ul. Solec 24/253,
00-403 Warszawa

OFFICE / WAREHOUSE:
Gdyńska street 32
26-600 Radom

en_GBEnglish (UK)