Strategia - Hitze

Quality as a condition of customer satisfaction

Our approach to quality is very simple. A product is of quality if it meets the customer's expectations to a higher degree than expected. It gives additional satisfaction from use and guarantees reliability for many years. Many customers simply define it as the joy of having a product.

That is why we implement proven solutions in our fireplaces, supporting them with our own innovations.

We carefully select suppliers for all raw materials and components of the fireplace without regard to price. We follow internal quality control procedures and react individually to all complaints. We constantly listen to our business partners and implement their product recommendations.

In the case of fireplace inserts and stoves, the factors we have influence on are:

Technical solutions applied

Materials used

Production process control

Control of finished product

Operational monitoring

Customer service as
an organisational priority

Despite the fact that the scale of fireplace production at Hitze is constantly growing, we invariably rely on direct relations with our distributors in Poland and worldwide. When planning organizational processes we always put the quality of relations first. The priority is to be closer to the people who contribute to the success of the Hitze brand on a daily basis.

When you join the group of fireplace distributors you will receive a dedicated sales manager with a direct mobile phone number.

It seems like nothing big, but in the conducted customer satisfaction surveys, this factor was indicated as one of our strongest points. It is obvious that all of our employees are trained and competent partners to hold all type of talks, including the technical ones.

As the hot heart of the house, the fireplace itself strengthens the ties among the people gathering around the fire. It allows people to be closer together. And it is precisely these values that we also cultivate in our business.

Loyalty as
a guideline for strategy

At Hitze we believe that effective business relations require trust. Trust, in turn, is rooted in loyalty, which is the result of all the small decisions of the Management Board and employees of Hitze. We make every effort to create and implement a strategy that allows both the manufacturer and the distributor to develop simultaneously. We focus on long-term relationships and clear terms of cooperation.

HITZE's sales policy is based on the knowledge of local conditions of the heating industry and respect for existing distribution structures.

That is why our partners include both wholesalers with a leading sales position in a given country and small family fireplace companies.

We know very well that our job is to produce. We leave retail sales and installation services 100% to distributors. Without loyalty in this basic area we could not strengthen our business relations.

Łukasz:

I started my fireplace business relatively recently, although in the renovation and construction industry we are the leader in our region. I chose Hitze fireplaces on the basis of the recommendations of my friends. I have no regrets. I will say more - I am impressed by the effectiveness of Hitze employees. I greet Mr Mariusz and Mr Kamil, who helped to create the most beautiful fireplace saloon in Częstochowa. Thanks!

Slavo:

As a large wholesaler of fireplaces, when selecting partners, we must be 100% sure of the quality of the fireplaces, good customer service and business loyalty. That is why we believe that cooperation with Hitze brand is a good decision. And we will not change it from 2015.

Alexander:

I have been working in the fireplace industry for over 25 years. I have been distributing many brands, including the most popular ones, which are based on low prices. Hitze fireplaces turned out to be a sales hit offering an ideal price/quality ratio. And as an exclusive distributor I have 100% influence and my own pricing policy in my country.

Alexander:

I have been working in the fireplace industry for over 25 years. I have been distributing many brands, including the most popular ones, which are based on low prices. Hitze fireplaces turned out to be a sales hit offering an ideal price/quality ratio. And as an exclusive distributor I have 100% influence and my own pricing policy in my country.

Slavo:

As a large wholesaler of fireplaces, when selecting partners, we must be 100% sure of the quality of the fireplaces, good customer service and business loyalty. That is why we believe that cooperation with Hitze brand is a good decision. And we will not change it from 2015.

Łukasz:

I started my fireplace business relatively recently, although in the renovation and construction industry we are the leader in our region. I chose Hitze fireplaces on the basis of the recommendations of my friends. I have no regrets. I will say more - I am impressed by the effectiveness of Hitze employees. I greet Mr Mariusz and Mr Kamil, who helped to create the most beautiful fireplace saloon in Częstochowa. Thanks!

Helpline:

+48 800 880 030

Company data
Stalko spółka z ograniczoną
odpowiedzialnością spółka komandytowa

EU VAT 9482603545
REGON: 361379132
KRS: 0000836475

Contact:
Helpline:
+48 800 880 030

General questions:
export@hitze.pl

Address:
GENERAL:
ul. Solec 24/253,
00-403 Warszawa

OFFICE / WAREHOUSE:
Gdyńska street 32
26-600
Radom

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